Oman’s healthcare system is entering a new phase of digital transformation, where greater integration of health data is increasingly important. Critical health data had historically been distributed across numerous systems, creating a need for stronger integration to support patient safety, operational efficiency, and financial governance.
In 2025, the Ministry of Health partnered with Trifork to build a secure, future-ready national health data platform that connects public and private healthcare, improves care quality, and enables long-term digital health innovation under Oman Vision 2040. The platform is planned to be ready by early 2027.
The Ministry of Health (MoH) in Oman is responsible for delivering public healthcare services to approximately three million citizens across more than 2,000 healthcare institutions, and additionally provides critical treatments to around two million residents.
Alongside the public system, private providers deliver around 20% of all treatments, making reliable data exchange across the entire healthcare ecosystem essential.
As part of Oman Vision 2040, the Ministry is driving a large-scale digital transformation to strengthen efficiency, sustainability, and quality of care.
Over more than 25 years, healthcare IT systems evolved independently, resulting in siloed platforms that could not consistently share complete patient information. Clinicians could at times lack access to comprehensive medical histories, making full patient overviews more difficult and affecting operational efficiency, particularly in critical care scenarios.
At the same time, the Ministry did not have a fully automated and integrated Revenue Cycle Management (RCM) capability. Insurance claims for certain categories of government-provided treatments were not systematically processed through structured digital workflows, limiting transparency and making it more difficult to optimise reimbursement flows in alignment with established policy frameworks.
This constrained financial transparency and reimbursement optimisation, thereby reducing the full potential of reinvesting recoverable funds into patient care and healthcare infrastructure. In parallel, the absence of a national health information exchange limited data-driven planning and long-term healthcare strategy.
The Ministry of Health leads the national NHIEP and RCM programmes under established health information governance frameworks, retaining full ownership and stewardship of the platforms and data. Trifork acts as a strategic technology partner, supporting architecture, implementation, and capability building to deliver a national health platform that connects clinical data exchange and financial processes across the healthcare system.
Drawing on proven healthcare architectures from Denmark and Switzerland, the solution modernises the National Health Information Exchange Platform (NHIEP) and the National eHealth Repository (NEHR), using international HL7 FHIR standards and adopting global clinical and administrative coding systems such as CPT, HCPCS, and LOINC in alignment with national standardisation frameworks.
The platform enables secure and standardised sharing of patient and administrative data between public healthcare institutions, insurance providers, and, over time, private healthcare providers.
In parallel, a new Revenue Cycle Management system is being implemented and integrated with the Ministry’s flagship Al Shifa Hospital Information System and the national insurance platform, Dhamani. This enables efficient insurance claims processing with improved transparency, traceability, and strengthened financial control.
Security, privacy, and national data sovereignty were core design principles from the outset. All data is stored within Oman and governed through strict role-based access controls. Development is carried out locally by Omani engineers, supported by Trifork’s international digital health experts, ensuring long-term ownership, skills transfer, and operational sustainability for the Ministry.
The national health platform provides the Ministry of Health with a unified and strengthened data foundation for both clinical and financial decision-making, based on international standards.
Healthcare professionals gain faster access to accurate and complete patient information, supporting higher treatment quality and improved patient safety. At the same time, automated and standards-based insurance claims processing improves reimbursement accuracy and strengthens financial governance across public healthcare institutions.
For citizens and residents, the impact is safer, faster, and more seamless healthcare across providers. In critical situations, access to a complete patient record significantly improves clinical decision-making, while improved coordination reduces inefficiencies, delays, and unnecessary duplication of care.
For the healthcare system as a whole, the platform establishes a scalable digital backbone that supports continued modernisation, integration with additional partners, and future digital health initiatives.
Through this national programme, the Ministry of Health is strengthening Oman’s digital health infrastructure to ensure interoperability, financial sustainability, and improved patient safety. Our collaboration with Trifork supports the delivery of a secure and standards-based platform aligned with Oman Vision 2040.
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