MyStore App delivers exemplary experience for thousands of employees

The new solution is called the MyStore app. Running event-based through SAP Business Technology Platform, the app draws together both local inventory information and data from across the Salling Group network, putting immediate access to a comprehensive, up-to-date inventory in the hands of shop-floor employees.

Now staff can scan a product using the app on their devices to see if it’s in stock in that store or check stock at nearby stores. Before, staff would have asked a colleague or used their own smartphones to check.

The real game-changer is the integration of planogram data, a visual map of shelf layouts which shows instantly where a product is located – down to the exact aisle and shelf – as well as which items are displayed nearby. This has proven to be especially useful for new employees, who may not be familiar with store layouts, who can now guide customers more accurately and faster than before.

As well as improving the user-experience, Salling Group has seen real business value from the new app. It was developed to be used on the existing PDA handsets that staff already had, thus avoiding a big investment in new hardware, saving millions in euros. Plus, the app rollout required very little on-boarding (just a short explainer video for store managers), meaning Salling Group fulfilled its zero-training time ambition.