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Customer

Banedanmark

Industry

Railway Transportation

Business Area

Smart Enterprise

Keeping Danish Railways Safe

Banedanmark, the Danish company responsible for the maintenance and traffic control of the entire state-owned railway network, is dedicated to ensuring the safety of railways in Denmark. Each day, 600 field workers clock in, prepared to maintain over 800,000 assets in impeccable condition, with SAP serving as the backbone of their organisational operations.

Banedanmark wanted to improve the everyday work life of their field workers by providing mobile solutions built on top of SAP.    

The Maintenance Order Solution

Banedanmark’s IT-mission mandates the delivery of reliable and value-creating IT solutions. To this end, Banedanmark prudently recognized the immediate value of simplicity and user experience in employee-facing IT solutions.

Banedanmark placed significant emphasis on these areas. The solution delivered to Banedanmark was a set of two contemporary and user-friendly mobile solutions designed for their field workers. Based on SAP BTP and Apple technology, they represent a perfect symbiosis between business optimisation and humanised technology:

  • Next-generation app performance and usability
  • Seamless integration with SAP backend
  • Intelligent use of mobile hardware capabilities
  • Superior security and privacy
  • Instant sign-in and data access

With the Banedanmark mobile apps, field workers have seamless access to work orders and notifications from the SAP backend, enabling them to conduct their daily work without technical interruptions.

Additionally, with the delivery of a time registration app, retrieving accurate and timely time registrations and correct time allocation is easier and more intuitive than ever. A special focus in the business requirements was also placed on a seamless and user-friendly integration with Banedanmark’s Graphical Information System to better assist maintenance technicians in the field. The delivered solution provides efficient, accurate and aesthetically pleasing built-in maps and visual representations of technical structures and maintenance objects.

Strong focus on User Experience

The Banedanmark apps boast an intuitive and user-friendly interface akin to consumer-grade software. Their built-in insights facilities, which are verifiable, have demonstrated high adoption rate for the solution. This high adoption rate, coupled with stringent security compliance, enhanced data quality, and the prompt execution of tasks and work orders, collectively present a compelling argument for delivering an outstanding user experience with these enterprise apps.

managed assets

800K

annual work orders

+100K

users

600

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