Artificial Intelligence for Customer Contact

Discover the added value of Artificial Intelligence for your Customer Contact

The task of a Customer Contact Centre is to help the end customer quickly, efficiently and effectively. Due to the amount of information needed to be able to answer all questions and come up with the most optimal responses is not as easy as it may sound.

Routing calls through decision paths or to the right expert, can take valuable time and are not often the most customer-friendly approach. Having the right expertise at the right time at the fingertips of every agent without distracting and confusing information is the best way to optimise this process.

Trifork works on optimisation processes with their Machine Learning and Artificial Intelligence functionalities that can be integrated with other Customer Contact Centre software. With the questions at hand and the tools available, Trifork built the Virtual Assistant in order to provide every call agent with expert knowledge and optimal first-time-right decision-making tools.

Reaching objectives

At Trifork we believe projects should benefit the organisations that we work for. Therefore we agree beforehand on the metrics we will use to measure the success of a project. Metrics we measure before and after the implementation of our Virtual Assistant.

Objectives that can be improved when you ad a Virtual Expert to your software for Customer Contact include:

  • Increased customer satisfaction (and/or NPS score), due to quick and correct responses
  • More first time right decisions due to having relevant information available
  • Cost reduction, due to reduced duration to handle the contact.
  • Cost reduction, due to “first-time-right” decision making.
  • Employee satisfaction, due to the ability to help the customer quickly.
  • Shorten onboarding time of new employees, due to the guidance through the information.

The Trifork Virtual Assistant can already help you achieve your objectives, just let us know where optimisations could be possible and needed in your contact centre.

Artificial Intelligence for today and tomorrow

We like to show you that Artificial Intelligence is not something futuristic, but it is already available and happening today. Artificial Intelligence can already assist your customer contact agents! We can show you how in several ways.

Please be aware that with the training data and with any other documentation we use, we will make sure that we will work in a GDPR- compliant way.

We show what our Virtual Assistant can add to your Customer Contact functionality

Watch our Virtual Assistant overview video

Trifork Demo Artificial Intelligence functionality for Customer Contact Centres

The functionalities you can identify in the video:

Documentation of a verbal conversation, Recognition of keywords, Change of information on the screen based on keywords, Display of sentiment, Use of external data sources, Display of previous conversations and sentiment.

Contact us for a live demo

If you would like to see a live demo of our Virtual Assistant and chat with us about the possibilities for your organisation, feel free to contact us through the form below:


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