Conversational UI – fast tracking the customer experience

Speakers

Danske Bank

Line Munkholm Haukrogh

Group Head of Digital Banking

Danske Bank

Line Munkholm Haukrogh

Group Head of Digital Banking

Line Munkholm Haukrogh is overall responsible for digital retail channel development at Danske Bank, heading up Digital Banking – Retail Channels. She is responsible for digital channel strategies and execution of current channel portfolio, building omni channel capabilities as well as our UX & Design approach.

Line comes from a position of running and developing personal digital channels, payments and Fintech partnerships across all segments as well as heading the UX & Design agenda for personal customers.

Line has been heading agile initiatives since 2012, mostly centred around channel development, interface plays, enabling self service for both personal, investment and pension customers.

Trifork

Mohamed Ayoub Hajjem

Team Lead

Trifork

Mohamed Ayoub Hajjem

Team Lead

Ayoub Hajjem has a background in software engineering and over eight years experience working with a variety of technologies from Android development & web frontend using Angular, to backend using Kotlin and Java.

Ayoub has been an integral part of implementing many high profile applications for large Danish companies. He is active in different developer communities in Copenhagen, where he has taught Angular for ngCopenhagen, as well as held workshops in DialogFlow, chatbots and Google Assistant for Google Developer Group.

Trifork

Julie Bork Nellegaard

Moderator and Design Thinking Expert

Trifork

Julie Bork Nellegaard

Moderator and Design Thinking Expert

Julie Bork Nellegaard is Design Thinking expert at Trifork, where she facilitates workshops with clients across different Trifork locations and markets. Julie has a broad experience with Design Thinking applied in digital innovation and business development. Her key role as facilitator is to ensure a user-centred approach end-to-end and to drive the process towards the best solution across business, IT and design.