Transform Your Contact Center with the Perfect Balance of Automation and Human Agents

How can you make your contact center efficient and intelligent by using Google Cloud’s AI Services?

Are you

  • Looking into increased automation and self-service to break the cycle of increased costs?
  • Challenged by ambitious targets for retention, NPS, and cross-selling?
  • Exploring automation to rethink the customer journey and increase service levels?
  • Focused on striking the right balance between automation, self-service and human agent involvement?

A Contact Center optimized with AI

We’ve combined our AI capabilities with Google Cloud Contact Center AI with Avaya and Avaya Partner Comized’ expertise <link>. Based on more than 4 years of Smart Contact Center practice, we inspire you to blend AI automated and agent assist possibilities into your customer journey – without losing the human touch.

Voice bots capture and analyze the intent and guide the outcome of each interaction in real time. This delivers a customer experience full of human-like, intelligent interactions. Plus, seamless handoffs to human agents with full dialogue context – without the need to change or replace your current contact center platform and supporting technologies.

To decide the best path for your customer journey, we invite you to a 1-1 session where we showcase Smart Customer Service. Our team of experts will present:

  • The business case potential of voice AI integrated with your contact center solution
  • A demo based on a live Avaya-Google CCAI set-up
  • Aspects of CCAI requiring particular focus during design and implementation
  • How to choose the right flow to automate
  • How to create an good customer experience in the balance between automation and human agents
  • How to scale automation across flows, business areas and segments
  • How voice automation integrates with and is enforced by other AI opportunities
  • How to secure long term capabilities in your organisation on dialog design and AI

Availabilities 1:1 sessions:

  • Week 50: 09.30-12.00 Thursday and Friday
  • Week 51: 09.30-12.00 Monday, Tuesday and Friday
  • Week 2 in 2021: 09.30-12.00 Monday, Tuesday and Friday

To book your session or any related inquiries please reach out to us

Get in touch to book your session

Line Christa Amanda Sørensen