The task of a Customer Contact Centre is to help the end customer quickly, efficiently and effectively. But coming up with the optimal responses can become tough due to the amount of information needed to be able to answer questions. Therefore, having the right expertise at the right time without distracting and confusing information is the best way to optimise this process.

Trifork works on this with our Machine Learning functionalities that can be integrated with other Customer Contact Centre software. With the questions at hand and the tools available, Trifork built the Virtual Assistant in order to provide every call agent with expert knowledge and optimal first-time-right decision-making tools.