Cloud Business Summit Zurich – POSTPONED
A recap by Google & Trifork
In collaboration with
Google and Trifork together will grant you a strong overview of the trends and latest news. We will share insights into the evolution of the most relevant new technologies – to impact the digital innovation of your business!
At this Google Next you get a behind-the-scenes look at the latest Google and Trifork innovations. Hear from leading brands how they are using the cloud to solve their most important challenges and transform their businesses and industries. Explore new tech and business trends in LIVE demos and get close to the experts in 1:1s.
Agenda
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Find out what’s new with Google Cloud in the Swiss market and worldwide. Both, from a product perspective, but also market relevance.
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While the topic of a Contact Center might be apparently more closely relevant for the Head of Support, yes this is relevant for C-Levels, especially CMOs and COOs, in their joint effort to understand and improve the customer experience and the interaction with their brand.
Contact centers are one of the most important ways businesses respond to and meet customer needs. However, the demand for quality customer service comes with its own set of operational challenges. As a result, many businesses are embracing cloud technologies and AI to help provide better and more helpful customer experiences, more efficiently.
Contact Center AI, which we announced last July, lets you provide personalized, intuitive customer care from the first «Hello». Now, we’re pleased to announce that businesses can easily start implementing Contact Center AI today to drive results that matter to your customers and your business.
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The typical challenges in most service organizations is increasing complexity and diversification in the service offerings, making detailed knowledge of the customer context and general access to information increasingly critical. Furthermore, the consequence is that clients also experience increasing call durations and cost for service personnel.
Through a smart service center, we enabled our client’s agents to focus solely on the customer dialogue, which results in more personal and emphatic conversations. By combining the dialogue and customer context, we discover the best answers in real-time and increase the “first time right” answers, plus reduce the call duration. Trifork will explain how they developed a Smart Service Centre solution for a customer and what the real challenges are before your organization and systems architecture become mature to drive smart service automation.
- Focus on human conversations and discover needs with voice recognition
- Discover the right answer for the customer context through self-learning algorithms
- Provide a single platform which mines the relevant information systems
The result, we enabled strong impact on operational efficiency and customer satisfaction by providing the right answer faster.
- Focus on human conversations and discover needs with voice recognition
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Google now announces that Migrate for Anthos is generally available, allowing all businesses to convert physical servers or virtual machines from a variety of sources (on-premises, Amazon AWS, Microsoft Azure, or Google Compute Engine) directly into containers running in Anthos or Google Kubernetes Engine.
Anthos is one of Google’s most important recent launches and sets the standard for modernising apps in today’s multi-cloud world. Early Anthos adopters have seen a 5x return on investment and 13x improvement in time-to-market.
Google will share deep insights into how Migrate for Anthos grant your business the flexibility to transform your existing infrastructure with ease.
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Customers matter, and so do their opinions. With the increasing power and velocity of Social Media (SoMe), public opinion is more significant than ever. Knowing what shapes brand perception is essential for any successful business. However, often times, the amount of public impressions are difficult to track and only the loudest voices get most of the attention. By utilising Google Cloud’s AI capabilities, it’s possible to generate quantitative and more representative insights of opinions across multiple SoMe channels, which can be use as valuable input to increase brand equity and define business critical operations like demand planning, sales forecasting or churn predictions.
Speakers
Trifork
Stefan Veis Pennerup
ML & Google Cloud Tech Lead
Trifork
Stefan Veis Pennerup
ML & Google Cloud Tech Lead
Stefan Veis Pennerup is the ML & Google Cloud Tech Lead at the Trifork office in Aarhus, Denmark. Besides a good mood, he has a background in Mechatronics Engineering and has collected good cultural experiences from living in South America, Asia and Europe. He has recently developed a habit of using Brazilian flip-flops during presentations and has a hypothesis that Machine Learning and flip-flops are related – although correlation does not automatically imply causation.
Manuel Altermatt
Speaker and Solutions Sales manager
Manuel Altermatt
Speaker and Solutions Sales manager
Manuel Altermatt is a speaker and solutions sales manager with over 20 years of experience as an entrepreneur, geek, traveller and people manager for Microsoft and Google.
Manuel received his masters of engineering from the “Ecole Polytechnique Federale de Lausanne” in 2005. His thesis for “localization and map building” included a vacuum cleaner with a dangerous looking laser, it won the Annaheim Innovation price, and it sparked an early passion for human & technology.
Manuel then spent multiple years as a technology consultant and later entrepreneur; living and working in Montreal, Tokyo and Guadalajara. He founded Syndeo, a Microsoft Dynamics partner in Mexico who would eventually win the “Best Dynamics Partner of LATAM” award. Two times. When Manuel wasn’t talking about CRM & ERP, he cleaned beaches in Belize or played the guitar in a small band. Without awards.
In 2012, Manuel joined Microsoft to continue his passion for Business Applications through multiple roles and responsibilities. He lead the Swiss Dynamics and Office Business, engaged as a keynote speaker, shaped a new Microsoft Tech Storytelling Program and served as Microsoft ambassador for Digital Switzerland. He also learned to program and ended up teaching at the University of Zurich.
Recently Manuel has taken the role of Enterprise Sales Manager for Google Cloud Switzerland.
In his free time, Manuel enjoys running, snowboarding, trying to keep up with his wife and two sons, and spending time with upbeat people with fresh ideas.
Andy Tzou
Kubernetes Partnerships Lead, Google Cloud DACH
Andy Tzou
Kubernetes Partnerships Lead, Google Cloud DACH
Andy spent his early career in enterprise IT for the public sector. In 2011 he made the move to Google New York City, helping large brands make the transition to mobile. Since 2016 Andy has focused on hybrid/multi-cloud, working closely with organizations large and small to help chart their course for modernization.
Andrea Nardone
Customer Engineer
Andrea Nardone
Customer Engineer
Andrea Nardone has been working as Customer Engineer in Google Cloud for almost 2.5 years, helping enterprise customers solve their business challenges with Cloud Technology. He covers the retail sector and specialises in data analytics and AI. Besides technology, Andrea loves history and is a proud tour guide in his hometown Rome.
Trifork
Kristian Dollerup
Trifork Smart Enterprise CCO
Trifork
Kristian Dollerup
Trifork Smart Enterprise CCO
Kristian Dollerup is the international Chief Commercial Officer for the Trifork Business Area -Smart Enterprise. Kristian has a background working on Strategy & Business Development, Innovation Strategy, New Business Models and Enterprise Optimization in large international organizations. Kristian and the Trifork team in Smart Enterprise, typically work with large Enterprise Clients on digital strategy and projects. The team especially focus on improving the user experiences in internal digital tools, integrating various platforms, and ultimately making it easier to work digitally.
Kristian is a strong believer in the use of our Effective Design Thinking methodology, as it typically helps us and our clients to drive user-centricity and reveal new ways of improving businesses. He enjoys the excitement of the research phase and ultimately getting to know the business seen through the eyes of the employees and users of the software – and the following process of, together with them, finding the smartest way to do things.
Valeria Agnolotti
Channel Recruitment Lead and Digital-Native Manager
Valeria Agnolotti
Channel Recruitment Lead and Digital-Native Manager
With a background in Geographic Information Systems and Remote Sensing, Valeria has 20 years experience in the IT industry and research . Since 2014 she supports large organisations in their Digital Transformation with Google Cloud and selects top-notch partners-in-crime for this journey.
aragost
Klaus Bucka-Lassen
Founder and CEO
aragost
Klaus Bucka-Lassen
Founder and CEO
Klaus Bucka-Lassen is founder and CEO of aragost in Switzerland. He is also a member of the co-operative flowdays, a co-founder of the Swiss Agile Leaders Circle and regularly works for Scrum Inc.
After finishing his master’s degree in computer science from Aarhus University in Denmark in 1996, he worked as software & product developer, architect, project manager, entrepreneur, trainer and coach for companies in Switzerland, Denmark, Germany, Canada, the US, England, and Australia.
Klaus is also a regular speaker at conferences all over the world.
Ever since he learnt about rapid prototyping back in 1991, he has been a strong advocate for iterative processes that deliver fast and early feedback.
Klaus’ real passion is Scrum. Besides holding several certifications, he has been co-training regularly with Jeff Sutherland, the inventor of Scrum. 22 times so far.
He is known and respected for being an honest and direct communicator and has an in-depth understanding of what drives people at all levels of an organization.
When speaking with Klaus be prepared to get a lot of “Why’s” – Klaus is convinced that this is one of the most powerful words and that we too seldom ask ourselves this exact question – WHY?
When not spending time on the job or with his family, Klaus flies planes, rides motorcycles, goes skiing, plays golf and does adventurous trips around the world. His formula 3 license, unfortunately, expired a long time ago.
Trifork
Jesper Grosen Jensen
UX and Digital Transformation Consultant
Trifork
Jesper Grosen Jensen
UX and Digital Transformation Consultant
Jesper has 15 years of experience as a globaliser, taking organisations from small to large, from local to global, with ERP, CRM and other enterprise systems as strong drivers.
Focusing on profitable growth Jespers mission is to transform businesses sustainably, successfully getting from problem to solution with focus on ROI.
Get in touch with Trifork
At Trifork, we are curious by nature as well as strongly inspired by the changing world that our customers’ challenges bring to the table.
Together, we build reliable solutions to stay ahead in the market and deliver top quality for our customers. We lead the way in cutting-edge technologies.
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Line Christa Amanda Sørensen
International
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