How Topdanmark uses voice AI to automate their customer journey

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Topdanmark is using voice AI to accelerate their multi-channel customer service strategy

Topdanmark expects interactions with customer to increase by up to 25% per year across their channels

Voice bots are one way to make processes more efficient and intelligent. They capture and analyze the intent and guide the outcome of each interaction in real time. This delivers a customer experience full of human-like, intelligent interactions. Plus, seamless handoffs to human agents with full dialogue context – without the need to change or replace your current contact center platform and supporting technologies.

Topdanmark, Trifork and Google have joined forces to create a multi-channel customer service with the help of voice AI.

Hear from Topdanmark how a new voice bot approach has helped them automate incoming calls and understand the potential of voice AI by learning from their customers’ interaction with the bot:

Join us for a 1:1 session!

To decide the best path for your customer journey, we invite you to a 1-1 session where we showcase Smart Customer Service. Our team of experts will present:

  • The business case potential of voice AI integrated with your contact center solution
  • A demo based on a live Avaya-Google CCAI set-up
  • Aspects of CCAI requiring particular focus during design and implementation
  • How to choose the right flow to automate
  • How to create an good customer experience in the balance between automation and human agents
  • How to scale automation across flows, business areas and segments
  • How voice automation integrates with and is enforced by other AI opportunities
  • How to secure long term capabilities in your organisation on dialog design and AI

Please leave your contact details here. Our smart customer service experts will reach out to you in order to arrange a session.

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