Energy Transfer LP, headquartered in Dallas and listed on NYSE, is one of the largest and most diversified midstream energy companies in the United States, ranked 51 on the Fortune 500 list by revenue. They partnered with Arkyn, a Trifork Labs company, to deploy the FastWork mobile app for over 8,000 technicians, streamlining field operations.
Energy Transfer’s operations focus on the gathering, processing, storage, and transportation of natural gas, natural gas liquids (NGLs), crude oil, and refined products. The company manages over 130,000 miles of critical energy infrastructure. By integrating these various segments, Energy Transfer offers end-to-end services across the energy value chain.
Field technicians play a critical role in the safe and efficient operation of the company’s vast network of pipelines and associated facilities. Their proactive approach to maintenance and safety, combined with their technical expertise, is vital to minimizing disruptions, safeguarding the environment, and ensuring the uninterrupted flow of energy products.
“The most impressive feature of the FastWork app – branded internally as MyWork by Energy Transfer – is its intuitive design. You can pick it up and immediately understand how to navigate and use it. This mobile tool seamlessly extends our SAP maintenance processes, while adding native capabilities like speech-to-text and object scanning, and it has been very well received by our field service technicians.”
Energy Transfer recognized the need for a mobile-first solution to empower its more than 8,000 field technicians to execute maintenance work efficiently – whether online or offline. They chose FastWork by Arkyn, a highly user-friendly mobile application built on the SAP Business Technology Platform (BTP).
With FastWork, Energy Transfer introduced an intuitive and user-friendly solution specifically designed to simplify field operations. The app offers offline functionality, enabling uninterrupted work in remote areas where connectivity is limited. The easy-to-use mobile app radically improves reliability by means of readily accessible equipment maintenance history and user generated asset data such as 3D model capture and audiovisual content. The fast implementation process emphasized flexibility and actively involved end users, with super-users and testers playing a key role in shaping the final solution configuration and composition.
Since its rollout, the FastWork app has transformed Energy Transfer’s field operations. Early results include:
Moving forward, the company plans to expand FastWork’s capabilities, leveraging AI and augmented reality to further enhance efficiency and enable even more processes in the field. With FastWork, Energy Transfer has not only bridged the gap between field operations and SAP processes but also set the stage for future innovation powered by AI.
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