The Background
Arriva, a leading public transport provider in Denmark, was formerly owned by Deutsche Bahn. In early 2023, due to German investment restrictions, DB sold Arriva Denmark to the capital fund Mutares, who rebranded it as GoCollective.
With this acquisition, came the need to modernize various outdated systems, including GoCollective’s reliance on a legacy SAP infrastructure and an ineffective mobile application, which frequently hindered operational efficiency due to lengthy synchronization delays and recurring technical errors.
This need for modernization prompted Mutares to seek out a robust mobile solution to support the demanding needs of the maintenance and reporting functions across GoCollective’s transport network.
The Need
GoCollective’s maintenance operations were previously challenged by outdated technology, with plant maintenance workers relying on an obsolete mobile solution.
This app not only delayed work processes by taking up to seven minutes to sync, but it also led to substantial dissatisfaction among users, resulting in low motivation and decreased productivity. Additionally, the company faced high operational costs due to frequent system errors and inefficiencies.
GoCollective sought a reliable, user-friendly mobile application that could seamlessly integrate with their new SAP system, improving both the speed and accuracy of maintenance reporting. The solution needed to cater to various user groups, from technicians handling complex repairs to drivers reporting issues, thus requiring a flexible, tiered access structure.
This led GoCollective to partner with Trifork (and Arkyn) whose SAP BTP-aligned FastWork application offered a streamlined interface and real-time data capabilities, tailored to meet the diverse needs of GoCollective’s workforce.
The Approach
Trifork also engaged key stakeholders early on, holding a series of collaborative workshops to understand user needs and existing pain points. Testing sessions with core users ensured a smooth go-live phase, marking the transition to a modern, intuitive, and efficient solution.
“With Fastwork, employees can quickly access information about maintenance tasks, history, and instructions directly on their phone or tablet. This reduces the need to move back and forth between the office and workstations, saving time and keeping everyone updated on tasks.”
The Results
The FastWork solution delivered significant improvements in GoCollective’s maintenance workflows, with users experiencing a substantial boost in efficiency and satisfaction. By eliminating the need for prolonged sync times and reducing reliance on manual workarounds, technicians could now update checklists in real time, which not only enhanced data accuracy but also improved job satisfaction.
The solution provided reliable, actionable data for GoCollective’s planners, ensuring precise maintenance scheduling that minimized service interruptions, which is a critical need in rail operations where any delay directly impacts availability.
Feedback from both business leaders and end users was overwhelmingly positive, with mechanics appreciating the app’s simplicity and responsiveness, while management valued the accurate performance metrics and improved planning accuracy. This successful collaboration underscored Trifork’s capability as both an implementation partner and a driver of user-centered innovation.
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