Darby partnered with the Trifork company Erlang Solutions, a globally leading provider of Elixir development services, to reduce its customer onboarding time from months to weeks.
Founded during the Covid 19 pandemic by an ER doctor, Darby addresses inefficiencies in the home medical supplies market, by leveraging AI to automate repetitive tasks and streamline outdated and inefficient workflows. Darby’s innovative AI agents automate the laborious, inaccurate and inefficient manual processing of medical equipment orders by handling up to 90% of order intake processing for customers. This enables its clients to reduce costs and meet the increasing demands for speed and efficiency in a rapidly evolving and competitive healthcare landscape.
With a broad and diverse range of customer workflows, Darby identified the need for highly configurable, customizable software as part of its AI solution, with the ability to turn specific features on or off for different customers.
Having created a proof of concept, Darby’s CTO had already identified Elixir as the perfect programming language to meet technical requirements. With only two in-house engineers, Darby needed highly- experienced Elixir developers to accelerate the transition from proof of concept to full solution in order to meet rapidly growing customer demand.
As the global leader in Elixir, Darby turned to Erlang Solutions (a Trifork Group subsidiary) for help. Erlang Solutions’ expertise made it the perfect technology partner to support Darby in achieving its goals.
Erlang Solutions identified some of its senior Elixir engineers who were not only highly technically skilled, but also a perfect cultural fit for Darby’s requirements. Joining the Darby team quickly, Erlang Solutions hit the ground running and delivered results immediately.
A collaborative approach enabled Darby to accelerate its time-to-market, enhancing both speed of delivery and product customization. With a rapidly growing queue of customers, Darby was able to reduce its customer onboarding time from months to weeks, delivering uniquely customized solutions for each client.
Meanwhile, Darby’s in-house engineering team rapidly upskilled by learning from Erlang Solutions’ seasoned Elixir professionals.
“The outstanding improvements we’ve seen are because of the depth of knowledge of the Erlang Solutions team and their ability to deliver. It’s been a wonderful experience and I can’t praise the entire Erlang Solutions team highly enough. The collaboration exceeded our expectations, combining exceptional technical execution with an outstanding customer experience.”
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