VIKING is a global company that manufactures and services life rafts, suits and life jackets, fire equipment and evacuation systems for many of the largest cruise ships and freight vessels in the world, as well as personal safety equipment for some of the most complex offshore platforms.
Some of VIKING’s challenges were that employees did not use the former systems for e.g. stock registrations and listings of service status on incoming and outgoing lifeboats as the systems were simply too complex. Instead, they used spreadsheets in paper form, resulting in inconsistencies and errors in, e.g., stock status and accessibility – and thus extended response time and express shipping to customers.
VIKING therefore wanted a more optimised flow at their warehouses and service stations to ensure high quality and efficiency and thereby higher customer satisfaction.
“We went live with Raft Tracker in May 2018 at our department in Liverpool, and from the very first day it was clear what significance the solution will have for the efficiency of our service stations. Registration tasks that were previously done using a relatively heavy ERP-based solution – or even paper and pen – and involved several people are now completed digitally by the warehouse worker in just a few minutes.”
Raft Tracker is an efficient mobile tool for optimising VIKING’s service stations and life raft stocks. The solution is developed for VIKING’s warehouse workers and consists of an iOS app with a built-in scanner function. This feature allows the employees to use their iPad or iPhone camera to scan barcodes on life rafts and labels on delivery forms.
The app replaces paper-based processes and gives VIKING a digital overview of stock transactions and which rafts are in transit, under service or on-board ships.
Raft Tracker is a native iOS app, built with the latest SAP Fiori SDK for iOS, with SAP Cloud Platform (SCP) as innovation platform. SCP is now also the basis for VIKING’s future digital solutions.
Apple and SAP combined with Effective Design Thinking ensure that they can develop and implement solutions in just a few months. This is also a combination that invokers highly recommends to their customers.
VIKING got a solution that ensures a clear, transparent and always updated overview of stock status. The overview and solution optimises asset utilisation, reduces inventory and ensures the foundation for fast and efficient customer service.
The solution is a user-friendly and efficient tool for VIKING’s warehouse workers. Now, with the help of their mobile devices, they can quickly register equipment status and equipment requirements on life rafts – both on those in stock and those on their way in to or out of the warehouse.
The overview and features of the app mean that the amount of errors is reduced significantly, and valuable working hours are released.
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