The Danish healthcare system exchanges data daily for tens of thousands of people through the Danish Health Data Network. MedCom, which is owned by the Danish Ministry of Health, Danish Regions and Local Government Denmark, is responsible for this network.
Besides the Health Data Network, MedCom owns the public and cross-sector video infrastructure exchange, VDX, which facilitates video consultations between all Danish patients and doctors, hospitals, local authorities, pharmacies, and private clinics. The use of VDX in the Danish healthcare system and in the direct contact between patients and citizens makes VDX a critical infrastructure.
Netic has been part of MedCom’s operations partner landscape since 2009. Back then, Netic was successful in an EU tender.
In 2024, MedCom completed yet another public EU tender with negotiations for the operation of VDX. The tender concerned the operation, service, and support of the VDX infrastructure, including video licenses. On May 2nd, a contract was signed, and the existing VDX provider, TDC Erhverv, will continue to manage the operation of VDX for the next five years, in collaboration with Netic.
As a subcontractor to TDC Erhverv, Netic manages the physical VDX infrastructure in a private cloud setup, chosen to meet stringent requirements for data security, compliance and operational stability as well as high quality. Furthermore, Netic is also responsible for the operational platform regarding the VDX API, which has increasingly become operationally critical for the connected parties’ use of VDX. VDX API will utilise Netic’s Contain managed Kubernetes platform.
“We have extended our agreement with Netic because they fully meet our requirements and expectations regarding the operation of VDX. As we are dealing with a critical infrastructure solution, it is crucial to have a partner who ensures a high level of data security, stable operation, good quality, and 24/7 service. We get that with Netic.”
“We have very high uptime requirements and Netic honors them without any problems. We need a setup that is easy and still secure, and Netic has managed to deliver on that.”
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