Streamlining Project Management at DIN Forsyning

Customer

DIN Forsyning

Industry

Utilities

The Background

DIN Forsyning is responsible for providing essential services, including drinking water production, district heating, wastewater management, and recycling, to around 165,000 consumers. The organization operates with a team of 220 employees, managing nine waterworks, 11 heating plants, and five recycling centers, among other facilities. With an extensive operational footprint, DIN Forsyning handles 29 million m³ of wastewater and collects 13,000 tons of household waste annually.

The organization’s project department, staffed by 39 employees, oversees approximately 100 projects yearly with an investment budget of DKK 355 million. Projects range from short-term tasks to multi-year efforts, covering everything from sewer separation to new water tank installations.

The Need

In 2018, DIN Forsyning identified significant challenges that hampered project management efficiency. The organization faced difficulties in maintaining an overview of ongoing projects and lacked insight into resource allocation and project assignments. Key pain points included:

No centralized project portfolio view.
Lack of capacity management tools for resource allocation.
Absence of clear project assignment and leadership visibility.
Insufficient budget planning and follow-up.
Conflicting ideas from engaged staff, leading to prioritization issues.
Cultural and operational integration challenges following a company merger.

DIN Forsyning recognized the need for a robust project management tool that could provide a holistic overview of its project portfolio, streamline resource management, integrate with its ERP system (Microsoft AX), and facilitate future growth.

The Approach

DIN Forsyning sought a tool that would support all aspects of project management, from portfolio and resource tracking to budget integration, and chose Planning Intelligence Platform (PIP) as the solution. The PIP tool was selected based on several criteria:

Comprehensive support for project, portfolio, resource, and financial management.
Strong resource management capabilities for accurate capacity planning.
Ease of use and customizability to meet the unique needs of DIN Forsyning’s diverse teams.
Integration capabilities with Microsoft AX to enable scenario planning and impact analysis.

“We are very happy with PIP. We transformed an opaque and autonomous culture into an open and modern one with the help of a new and much more professional PPM platform. Marstrand Planning Intelligence PIP now functions as a common and efficient dialogue tool between management and employees, resulting in more job satisfaction and better productivity.”

Henrik Blicker

Project Manager

The Results

Since implementing PIP, DIN Forsyning has reported several notable benefits:

Increased operational transparency: The organization now has a comprehensive view of project progress, resource usage, and budget allocation.
Improved resource management: PIP enables precise tracking of workloads, helping leaders address resource bottlenecks.
Enhanced communication and collaboration: PIP serves as a central communication tool, fostering open dialogues about project priorities and capacities.
Flexible and user-driven: The platform’s adaptability allows DIN Forsyning’s superusers to refine and extend the solution independently.
Future-readiness: PIP’s scalability ensures that DIN Forsyning can continue growing its project management capabilities to meet evolving demands.

Through this transformation, DIN Forsyning has strengthened its project management foundation, paving the way for better service delivery and increased employee satisfaction.

With PIP, DIN Forsyning transitioned to a data-driven and transparent project management environment. PIP served as a powerful dialogue tool for leaders and project managers, helping them understand workload distribution and make informed adjustments.