Swisscom had already launched a digital signing solution for customers in Switzerland via the My Swisscom app. This process included robust identity verification steps, ID scanning, selfie capture, and background checks to enable Qualified Electronic Signatures (QES) under Swiss and EU regulation.
However, the solution was not accessible to users outside Switzerland or to users without access to the Swiss app store. As international banks and enterprises increasingly sought digital onboarding and signing capabilities for foreign clients, this limitation became a strategic gap.
To meet growing international demand, Swisscom needed a compliant, standalone digital signing solution that could be distributed through international app stores. The platform required a fully integrated identity verification and certificate issuance workflow, along with a backend architecture decoupled from Swisscom’s core telecom infrastructure.
A fast, high-trust rollout was essential, particularly for regulated industries like banking, where cross-border legal compliance is critical. Above all, the solution had to meet stringent Swiss and EU data protection and trust service regulations. Beyond these technical needs, the project also served a larger strategic goal: to position Swisscom as a leading player in Europe’s rapidly evolving digital trust ecosystem.
Swisscom and Trifork have a long-standing collaboration dating back to 2016, working on projects such as secure document storage, in-store identification, and mobile onboarding.
When Swisscom began planning a new international digital signing solution, the decision to partner with Trifork came naturally reinforced by personal recommendations and a shared track record of trust and delivery.
Trifork brought more than technical execution. From the first exploratory calls, they challenged assumptions, helped refine requirements, and acted as a strategic partner. Their ability to provide end-to-end expertise, from app development and middleware to hosting, UX, and compliance, enabled Swisscom to move with confidence and speed.
What began as a mobile app concept quickly evolved into a comprehensive, full-service platform for digital signing. Trifork delivered a robust mobile application that enables compliant electronic signing using Qualified Electronic Signatures. This was supported by middleware that seamlessly integrates identity providers, certificate authorities, and Swisscom Trust Services. The solution also included secure, Swiss-hosted cloud infrastructure designed with minimal data retention, as well as expert consulting on compliance and system architecture throughout the project lifecycle.
The platform supports advanced onboarding processes, including passport and NFC-based identity verification, and is fully aligned with Swiss and EU trust and data protection standards. With its user-friendly interface and modular, future-ready architecture, the solution positions Swisscom to scale its digital trust services internationally.
The solution went from concept to production in under eight months. It is now being integrated into Swisscom’s broader infrastructure, and its availability outside Switzerland strengthens Swisscom’s international trust portfolio.
Key results include:
Launched on time within a tight delivery window,
Fully compliant with Swiss and EU trust frameworks (eIDAS, ZertES),
Enabled international go-to-market readiness for digital signing services,
Reduced internal development dependency through externalized infrastructure,
Supports high-trust use cases like digital bank account onboarding,
Built with future extensibility, including lighter onboarding flows and reusable identity credentials.
“Providing digital trust is our ultimate goal, making digital transactions and communication as secure as in the physical world. With Trifork (Vilea), we now have a solution we can confidently present to international customers. It helps us acquire new clients, build software partnerships, and grow our business. Their Swiss presence, project leadership, and ability to challenge and support us made a real difference.”
Trifork (Vilea) contributed across the full project lifecycle, delivering mobile development for both iOSand Android, integrating middleware with identity providers and certificate authorities, and managing backend hosting and operations within Switzerland. In addition, they provided expertise in user experience, compliance, and architectural consulting. This end-to-end support enabled Swisscom to reduce technical complexity, accelerate delivery, and ensure regulatory compliance, while laying a scalable foundation for future digital trust innovation.
In a world where secure digital communication is increasingly critical, Swisscom’s mission is to make digital interactions as trustworthy as those in the physical world. Having a partner like Trifork (Vilea) local, proven, and deeply engaged was instrumental.
By combining technical excellence with strategic insight, Trifork (Vilea) helped Swisscom deliver not just a product, but a platform for future trust.
If you prefer, you can also contact us on info@trifork.com
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