National shared entry to your doctor

Customer

PLO and Danish Ministry of Health

Industry

Digital Health

Year

2019

The Background

Danish citizens, for the most part, have become very self-reliant, they have the resources – and expectations – for more digital contact with the healthcare system. Digitalisation must support those who can and expect digital healthcare –while simultaneously, freeing up time and availability to citizens who may need more physical contact with the healthcare system.

In the spring of 2018, the Ministry of Health in collaboration with the Danish Regions, KL (the Danish Municipalities) and the Ministry of Finance, presented the strategy: “A secure and coherent health network for all – digital health strategy 2018-2020.”
One of the focus areas of this strategy is “The Doctor in your Pocket – a citizen-oriented app in the general practice” that enables more individually tailored treatments and digital communication and this is exactly where the “My Doctor App” is centered.

The Need

As digitalisation and the development of new digital channels change, the way resourceful citizens communicate with the healthcare system will also change.

The goal of “My Doctor App” is for citizens to experience the healthcare system as one secure and coherent network that is digital, while still remaining human. This gives citizens a more flexible contact with the healthcare system, where individual needs can be met and are taken more fully into consideration.

The main objectives were:

  • Citizens should have better opportunity to take responsibility for managing their own health
  • Citizens should have access to a comprehensive overview of their own treatment plans and data
  • Citizens should be allowed to be more in touch with the healthcare system from their own homes

Our clinics already offered e-consultations and booking through their websites, but they were more operation-focused and many of the sites were of different quality. Therefore, it made good sense on PLO’s part to expand with a united app – for one united entrance. We are very pleased with the technical result and Trifork manages to make the complicated very simple by combining 6 different IT patient systems, national registries and 3400 GPs into one user-friendly and citizen-oriented app. Collaboration with Trifork has been easy, and they have in-depth knowledge of public infrastructure. They put together the right team of very capable and competent people. We succeeded with the first release in just 4 months because all parties were focused. All actors, private and public, worked together towards a unified goal.

Martin Bagger Brandt

Chief IT Consultant in The Danish Organisation of General Practitioners

The Approach

At the time, GPs (General Practitioners) already offered e-consultations and appointments through their websites, but the solutions varied from doctor to doctor – so there were great opportunities to expand with a common app for general practice.

The app builds on the existing solutions in a new digital channel for communication with your own doctor, so that citizens, regardless of their practitioner, have easy and flexible access to features and services, and thus have better opportunity to participate in their own treatment.

The solution includes:

  • The emergency center (call the emergency center in your region – outside your doctor’s office hours)
  • Appointments with your own doctor (see your previous and upcoming appointments)
  • Inbox (see your e-consultations, ask questions and get replies)
  • Medicine (redirect to the Medicine Card app)
  • Vaccinations (see your completed and recommended vaccinations)
  • Notifications about vaccinations, appointments, etc.
  • Referrals (see current referral from your doctor)
  • Treatment plans
  • Diagnoses (see selected diagnoses and treatment plans for COPD and diabetes)
  • Appointment booking
  • Your children’s data
  • Video consultation
  • Laboratory results

With easier access to information, the opportunities for a more equal collaboration with health professionals regarding their own treatment are strengthened. Resourceful patient groups expect healthcare to be available on digital platforms, apps, public health portals and more.

We have a lot of experience with digital health and would like to reach even more users – and to make the complicated seem easy and intuitive. The project had many actors – private as well as public. It required a strong and mature customer with an agile mindset, and because we all wanted to succeed, and therefore went in as a united front – despite different agendas. It was an extraordinary effort by all parties.

Karen Skjerbæk Jørgensen

Vice Preseident of Healthcare at Trifork

The Result

Trifork always strives to make the complicated as simple as possible. With “My Doctor App”, Trifork has combined extensive app development expertise with years of experience in digital health. This exact combination provides more citizen-oriented solutions such as “My Doctor App”, delivered on time and within the framework that was set.

Making a joint app work across the eight different IT patient systems used in general practice is a huge task and all parties involved were very aware of the scope of the project. Therefore, a realistic level of ambition was laid in the first version of the app, which focused primarily on renewing the existing electronic communication between doctor and patient. All of this has been achieved and “My Doctor App” is continuously being developed and new features added – all in a collaboration between Trifork, The Danish Organisation og General Practitioners (PLO) and the Danish Ministry of Health.

The My Doctor App gives citizens a more flexible connection to the primary part of the healthcare system – their own doctor – where more individual needs are taken into consideration. By relieving and supporting the easy contacts, the doctor’s time will be free to help citizens who need personal contact.

Trine Jeppesen

General Practitioner, member of PLO’s board of directors, chairman of PLO’s IT and data committee

172k

Unique users

75k

Daily sessions

532k

Downloads

184k

Messages via e-consultations

Vice Preseident of Healthcare

Karen Skjerbæk Jørgensen