Trifork's AI specialists have developed a number of AI Assist concepts that boost the efficiency of employees in customer service and support.
The employees get AI superpowers for more efficient service, lightning-fast responses and thus more satisfied customers and users around the clock.
Trifork's AI specialists have developed a number of AI Assist concepts that boost the efficiency of employees in customer service and support.
The employees get AI superpowers for more efficient service, lightning-fast responses and thus more satisfied customers and users around the clock.
“The implementation of AI tools in our customer service has had a noticeable effect on our productivity and employee satisfaction.”
Trifork Customer Case
“With AI assistants, companies can easily automate the front line, handle high demand, give agents the tools to deliver a first-class customer experience, and at the same time optimize their service operations in a scalable and efficient way.”
Trifork Customer Case
The number of email inquiries is growing
Time spent on replying to emails is increasing
High degree of repetition
Higher requirements for service, and time for value-creating initiatives
Using Trifork’s AI-Mail Assist helps OK match company knowledge with questions from customer emails. The system creates automatic response drafts that customer service can easily send to customers
The customer service employees can thus focus their attention on the more complex customer inquiries
More than half of all email autoresponders can be sent without customizations
OK shapes future business knowledge to better suit further AI automation
Do you want to know more?
Book a 30 minute demo with one of our AI experts
Lead AI Architect
Design Thinker and Business Developer
Co-Business Unit Leader
Tools
AI Voice Assist is a digital AI tool that takes advantage of the possibilities to make voice-controlled announcements in the customer’s guidance tool during the conversation and assists with the response.
AI Mail Assist is a digital AI tool that utilizes the possibilities of extracting questions from mail inquiries and finding answers in the company’s guidance tool and manuals and from there generating drafts for reply emails.
AI Knowledge Assist is a series of digital tools that are used in connection with the customer’s knowledge bases and thereby enable quick and efficient use of information, even if this is scattered and only semi-structured – e.g. for assist tools, Bots or various internal use.
Contact Us
If you prefer, you can also contact us on info@trifork.com
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