Customer service is the most important part of the customer journey in most companies – especially in times when uncertainty is creating a tremendous need for personal dialogue and with call volume skyrocketing.
However, customer service and support are also among the company’s costly operational activities. Increased intelligence and opportunity generation in service functions often equate to a rise in costs for both licenses, extensive training of existing employees and onboarding of new employees.
With new intelligent services, this is not a given!
Trifork invites you to a whole new webinar on customer service – optimized with machine learning. Machine learning can provide intelligence, increased cost effectiveness and new opportunities in your customer service – also in the very short run. Without the need to change or replace your current customer service platform and supporting technologies.
We share our experience from 4 years of machine learning practice in the service area.
We answer questions such as:
The webinar is targeting:
Senior Project Manager
Allan Sørensen is Senior Project Manager at Trifork DOKK1 in Aarhus where he’s also the Commercial Lead of the Trifork ML / Cloud competency team. Allan has more than 25 years experience with Software Development, Digital Innovation and Digital Transformation in different industries. His primary task is to ensure that DOKK1 projects succeed on time and above customer expectations without any casualties.
Design Thinking expert
Julie Bork Nellegaard is Design Thinking expert at Trifork, where she facilitates workshops with clients across different Trifork locations and markets. Julie has a broad experience with Design Thinking applied in digital innovation and business development. Her key role as facilitator is to ensure a user-centred approach end-to-end and to drive the process towards the best solution across business, IT and design.